Administrative Assistant
Vail Resorts•Park City, UT
•$21 - $25•Onsite
About The Position
The Customer Service & Administrative Coordinator provides high-level administrative and operational support to the Hospitality leadership team. This role serves as a key point of coordination across Lodging Operations, Engineering, Property Management, and Guest Services, ensuring efficient execution of daily business processes and supporting an exceptional employee and guest experience. The ideal candidate is highly organized, detail oriented, customer focused, and able to manage multiple priorities in a fast-paced resort environment.
Requirements
- High school diploma or equivalent.
- Administrative, customer service, hospitality, or business support experience.
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to handle confidential information with discretion.
Nice To Haves
- Demonstrate exceptional attention to detail.
- Build strong relationships across departments.
- Take initiative and solve problems independently.
- Balance administrative efficiency with outstanding customer service.
- Support a culture of teamwork, accountability, and service excellence.
Responsibilities
- Provide direct administrative support to Hospitality leadership.
- Coordinate meetings, calendars, presentations, and department communications.
- Prepare reports, spreadsheets, meeting materials, and operational summaries.
- Maintain department records, files, and documentation.
- Assist with recruiting activities, interview scheduling, and onboarding coordination.
- Support Workday transactions and administrative processes.
- Track employee training, certifications, and compliance requirements.
- Assist managers with employee documentation and record management.
- Process purchase requisitions, invoices, and expense submissions.
- Monitor departmental budgets and expense tracking.
- Assist with vendor coordination and procurement activities.
- Maintain accurate purchasing and financial records.
- Support special projects and departmental initiatives.
- Coordinate communication between departments and business partners.
- Assist with staffing reports, labor tracking, and operational metrics.
- Support seasonal planning and operational readiness efforts.
- Respond professionally to guest, owner, and internal inquiries.
- Assist with issue resolution and follow-up communication.
- Support department efforts to deliver exceptional service experiences.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski and snowboard lessons
- 40% retail discounts
- Epic Service training and development
- Wellness benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
