Administrative Assistant

Community Reach Center • Westminster, CO

9d • Hybrid

About The Position

The Administrative Assistant/Behavioral Health Receptionist is an integral member of Community Reach Center’s Finance Operations Division. The Administrative Assistant/Behavioral Health Receptionist may operate in an office, residential environment, outpatient, or in an outreach environment. The Administrative Assistant/Behavioral Health Receptionist provides care to consumers or visitors in a manner that recognizes the human potential, empathic and demonstrates unconditional positive regard while promoting safety and comfort. Additionally, the Administrative Assistant/Behavioral Health Receptionist will have other duties and responsibilities as determined from time to time by the Front Office Manager.

Requirements

• High School diploma or equivalent is required
• 2+ years of experience in a similar administrative role is required
• Communication, organization, time management and clinical skills.
• Professional and caring telephone etiquette.

Nice To Haves

• Bilingual Spanish strongly preferred

Responsibilities

• Professionally and compassionately handles and resolves consumer or visitor concerns.
• Thoughtfully provides service to consumers or visitors either face to face, telephone, or electronically presenting a positive image for the agency.
• Thoroughly and efficiently gathers information, schedules initial and follow-up appointments with doctors and therapists through an EMR system.
• Educates and documents interactions with consumers while following HIPAA regulations.
• Responds promptly and provides quality service and support in a variety of areas including but not limited to scheduling, payment collection, inbound and outbound customer service calls, and internal staff requests through designated task request process.
• Assists with request for information, projects, and reporting as needed.
• Prepares routing correspondence to be sent to patients in a timely manner.
• Manages the general office and lobby including ordering supplies, placing maintenance calls, cleaning, and repairs.
• Distributes incoming mail and fax communications and meter outgoing mail.
• Conducts agency business and engages both internal and external clients in a professional, collaborative manner that reinforces person centered practices.
• Serves as a back up to the Executive Administrator for support to Executives’ calendar management and room reservations.

Benefits

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED