Administrative Assistant, Cardiac Device Clinic
About The Position
The Administrative Assistant will join the Cardiac Device Clinic, at Lahey Clinic in Burlington, MA. This is a full-time opportunity, working Monday through Friday, 8am-4:30pm. Once successfully trained, this role has the opportunity for a hybrid work schedule. The Device Clinic manages and monitors a large population of patients with implantable cardiac devices including pacemakers, ICD, and loop monitors. Management of these devices includes annual in-person appointments as well as remote home monitoring. The Administrative Assistant position is a unique opportunity for an individual looking for patient interaction in the form of ensuring regular scheduled follow-up as well as helping to ensure home monitors are functioning properly.
Requirements
- High School diploma or GED required.
- 0-1 years related work experience required.
- Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Responsibilities
- Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person.
- Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
- Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence.
- Compiles and distributes reports and other information as needed.
- Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
- Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned.
- Provides positive and effective customer service that supports the operations of the department and medical center.
- Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination.
- Communicates with other hospital departments to resolve delays, problems and errors.
- Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
- Organizes and maintains department files, records and databases following established procedures.
- Enters information from source documents into databases and/or spreadsheets.
- May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
- Schedules patient appointments utilizing scheduling tools and resources.
- Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
- Obtains patient information and materials as needed from referral sources.
- Prepares patient records for clinical activities and maintains patient records for physicians.
- Acts as liaison with other departments and external customers in a calm and supportive manner.
- Handles confidential information appropriately and explains policies and procedures when necessary.
- Actively assists and supports licensed practitioners by queuing prescriptions for renewal.
Benefits
- Vaccinated against influenza (flu)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
