Administrative Assistant

Rampart Supply•Pueblo, CO

1d•$18 - $22•Onsite

About The Position

The Administrative Assistant will be responsible for greeting customers, answering a large volume of phone calls, and routing them to the correct person or department. This role involves electronic filing of warehouse and sales documents into a digital imaging system. Additional clerical duties may be assigned, including assisting the returns department by requesting and processing RGA's and warranties, and contacting vendors. The position requires consistently demonstrating Rampart's values and providing quality customer service in every interaction. Culture fit is extremely important, with a focus on serving others, understanding customer needs, being a team player, valuing people as the foundation of the business, and a desire to work for a company that prioritizes community involvement.

Requirements

1+ years of experience in customer service
Experience using a multi-line switchboard phone system preferred
Strong customer service skills
Organization skills

Nice To Haves

Experience using a multi-line switchboard phone system

Responsibilities

Interact with customers with the highest level of customer service whether on the phone or in person to ensure customer satisfaction
Answer and transfer incoming calls to the appropriate person or voicemail
Scan/file documents into the electronic filing system
File Material test report
Provide support to accounts receivable and accounts payable as needed
Operate in accordance with Rampart’s established systems, policies and procedures
Research returns, request and process RGA’s and warranties
Provide administrative support as needed for the organization
Assist with other projects in the office
Compile and disseminate daily employee “out” list
Receive, sort, and forward incoming mail, processing mail as required by adding customer numbers or other identifying information
Additional duties as assigned by Supervisor