Administrative Assistant

Ruoff Mortgage • Bloomington, IN

1h • Onsite

About The Position

The Administrative Assistant provides administrative, front desk, and marketing support to the branch manager, loan officers, and sales staff in a fast-paced branch environment. This role serves as a primary point of contact for visitors, clients, referral partners, and callers while supporting daily branch operations, marketing initiatives, and community engagement efforts. Success in this role requires strong organizational skills, attention to detail, professionalism, and a commitment to delivering exceptional service.

Requirements

• Ability to read, write, and communicate at a level consistent with the requirements of this position and comfortable working with the public.
• Must be able to make good decisions and meet deadlines.
• Excellent communication skills; verbal and written; holds self to a high level of quality.
• Must be self-motivated and enthusiastic to obtain personal and company goals.
• Ability to stay organized to easily retrieve information and documents as needed.
• Knowledge of Microsoft Office products; Word, Excel, Power Point and Outlook.
• Ability to exercise independent judgment to plan, prioritize and organize diversified workload and recommend changes in office practices and procedures.
• Flexibility to adapt to peak periods of heavy work and pressure.
• High school diploma or equivalent.
• A minimum of one-year related experience, preferred.

Responsibilities

• Greets guests in a professional, friendly, hospitable manner.
• Opens and closes visitor’s area.
• Answers phones, takes messages or fields/answers all routine and non-routine questions.
• Assists with branch marketing initiatives, including social media content, marketing materials, branch communications, and promotional activities.
• Supports the planning, coordination, and execution of branch events, Realtor events, sponsorships, networking opportunities, and community outreach activities.
• Provides administrative and marketing support to loan officers, branch leadership, and team members, including assistance with business development initiatives and special projects.
• Helps maintain a professional, organized, and client-ready branch environment while delivering exceptional service to clients, referral partners, and business partners.
• Establishes, develops, maintains and updates filing system/organization for the branch.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail.
• Responds to regularly occurring requests for information.
• Performs a variety of clerical duties including, but not limited to: general correspondences, memos, charts, tables, graphs and other business documents. Proofreads copies for spelling, grammar and layout.
• Assists Loan Officers with the preparation and distribution of marketing materials.
• Maintains a professional image and standards consistent with company policies and procedures.
• Responsible for a high level of confidentiality and security while handling personal information; verbal and/or written documentation.
• Performs other support/administrative tasks as requested.

Benefits

• Comprehensive health insurance plans, including medical, dental, and vision coverage
• 401(k) plan with company match
• Paid vacation, holidays, and sick leave
• Training, education, and opportunities for career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED