Administrative Assistant
About The Position
The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation. You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.
Requirements
- 3+ years of administrative experience.
- Strong computer skills (Google Workspace, Salesforce/CRM platforms).
- Excellent customer service, communication, and organizational abilities.
- CPR/First Aid certification or willingness to obtain.
Nice To Haves
- Associate’s or Bachelor’s degree preferred
- Familiarity with youth aquatics, sports, or dance programs is a plus.
Responsibilities
- Provide excellent customer service in person, by phone, and by email.
- Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
- Assist with room and gym rental scheduling and payments.
- Maintain participant records, attendance, payments, and refunds.
- Set up program registrations in Salesforce and prepare attendance sheets.
- Support daily front desk operations and maintain an organized environment.
- Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets).
- Assist with special events and community outreach.
- Help create flyers, update the website, and support social media posts.
- Assist with rental coordination and contract processing.
- Provide administrative support to department leadership.
- Track program enrollment and prepare basic reports.
- Greet prospective members and give tours of the facility.
- Track points, fouls, and timeouts using the scorebook.
- Record each player's name and jersey number before the start of the game.
- Arrive 15 minutes before game time.
- Assist with cleanup following the conclusion of the game.
- Perform additional assignments as required to meet the evolving needs of the department.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
