Administrative Assistant - Hoover Met Complex

The Sports Facilities Companies•Hoover, AL

3d•Onsite

About The Position

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Requirements

Flexible schedule, including nights, weekends, holidays, and extended hours, with reliable attendance
Strong verbal and written communication and interpersonal skills
Ability to multitask, prioritize, and remain focused in a fast-paced environment
Strong customer service, organizational, and detail-oriented skills
Ability to work well with others in a professional and respectful manner
Self-motivated with a strong sense of initiative, ownership, and accountability
Commitment to the safety and well-being of guests and team members
Customer service and cash handling experience preferred

Responsibilities

Promote the Hoover Met Complex RV Park to generate maximum usage and revenue of the facility
Coordinate RV Park events and guest experiences
Manage RV Park reservations, guest communication, and customer service
Process RV guest payments, reconciliations, and refunds
Monitor security issues and notify appropriate Manager
Monitor weather and notify patrons if emergency procedures are in effect
Report necessary repairs needed to RV Lot
Use and maintain proficiency in Campspot reservation software
Support in the hiring process, training, developing and scheduling guest service team members
Coordinates and provides "Guest First" training to ensure courteous and friendly first-in-class service to all guests
Maintain front-of-house standards and enforce venue policies and procedures
Maintain a clean space and perform regular walk-throughs
Maintain confidentiality and discretion with guests and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue front entrance and lobby cleanliness
Know and enforce the venue policies and procedures
Provide administrative support to the General Manager and department leaders
Manage office supply orders
Responsible for evaluating and coordinating office supply orders
Assist with general developing of procedures, presentations, and communications to support all Managers
Assist in the development of monthly, quarterly, and annual client reports
Serve as Manager on Duty as assigned
Other duties as assigned by General Manager