Administrative Assistant- Room Service- Nobu- Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Administrative Assistant is directly responsible for servicing and overseeing all rooms and suites within the Nobu Tower. This role involves managing the day-to-day operations, liaising with various departments and executives to ensure guest satisfaction, and upholding Nobu standards. The position requires coordinating amenities, managing inventory, taking food orders, handling special requests, and managing reservations while focusing on upselling and exceeding guest expectations.

Requirements

Must be 21 years of age or older.
Must possess a strong charismatic personality.
Knowledge of InfoGenesis, LMS and Showcase.
Presentable and professional attitude at-all-times, approachable.
Excellent communication skills.
Ability to work independently.
Pro-active and has initiative.
Strong attention to detail, meticulous.
Excellent organizational skills.
Ability to communicate effectively internally and externally.
High standards of quality of service.
High standards of personal grooming.
Effective problem-solving skills.
Constant contact with Hotel Management/employees and guests.
Fast-paced office; Must be able to do more than one task at a time.
Must be able to communicate verbally.

Nice To Haves

Previous F&B or VIP Dispatcher/Admin Assistant preferred.
Hands-on approach when necessary to satisfy the expectations of guests and Associates.
Ability to perform reaching, stooping and /or crouching motions repeatedly.
Ability to stand for extended periods of time.
Ability to lift 25lbs.

Responsibilities

Responsible for day-to-day operation and liaising with necessary departments and executives (Casino Hosts, Senior Management, Associates) to ensure all necessary activities are carried out to ensure total satisfaction of the guests and clients.
Responsible for implementing and executing Nobu standards.
Responsible for allocating resources to ensure all guests’ needs are met in a timely manner while maintaining Nobu standards.
Responsible for coordinating amenities, which includes the ordering as well as ensuring delivery of such.
Responsible for ensuring the inventory is maintained and all items are charged prior to delivery to rooms and suites.
Responsible for taking food orders from all guests within the Nobu hotel, including food orders from all outlets within Caesars Palace – Admin Assistant must be able to upsell and make suggestions on the orders.
Handles special requests and coordinates the execution of such with all other departments, including but not limited to Housekeeping, Limos, Engineering, F&B and outside vendors.
Takes reservations for restaurants and spa and upsells and makes suggestions as necessary.
Admin Assistant takes ownership of all calls within Nobu Hotel and follows up with all requests to ensure guest expectations are always exceeded.
Other job-related duties as assigned by their supervisor.