Administrative Assistant - Counseling Center

Mount Mary University•Milwaukee, WI

1d•Onsite

About The Position

Provide administrative and technical support to the Counseling Center by performing a wide variety of clerical functions to ensure the efficient operation of the Counseling Center. In collaboration with the Clinical Director of the Counseling and Wellness Center (CWC) and the Centers Administration Board, monitor the CWC's systems as outlined by policy, procedure, and accreditation requirements.

Requirements

Ability to maintain confidentiality.
Ability to work as a team member within a diverse community.
Excellent interpersonal skills and ability to build relationships with other University departments and divisions.
Strong attention to detail; demonstrate flexible and efficient time management.
Organized, flexible, able to prioritize and to work on multiple tasks at the same time.
Ability to problem solve independently and collaboratively; able to adjust to changes in program requirements; able to attend to detail and the "big picture" simultaneously.
Flexibility in working in a fast-paced environment with frequent interruptions and occasional emotionally-charged situations.
One to five years of experience as an administrative assistant or similar experience.
Previous customer service experience and a sincere desire to assist students.
Outstanding communication (verbal and written), organizational, and administrative skills.
Ability to learn the current computing technologies including Jenzabar, desktop publishing, spreadsheets, databases, and minor web development utilizing Microsoft Office.
Strong skills in Microsoft Word and EXCEL.

Nice To Haves

Experience in health care and/or educational settings.
Experience in office management preferred.

Responsibilities

Maintain hospitable, welcoming atmosphere while maintaining strict confidentiality.
Serve as main telephone and initial office contact for the Counseling Center.
Provide information to students and refer students to appropriate university resources.
Maintain appointment calendar and meeting schedule for the Center's Clinical Director, Counselor, and interns.
Organize and maintain correspondence and record files for the Counseling Center.
Utilize computer software to produce professional documents, such as monthly and annual statistic reports.
Place orders, submit bills, track expenditures and prepare financial reports for the CWC.
Update and revise Clinical handbooks and department descriptions ensuring compliance with University policies and current accreditation and licensing requirements.
Conduct daily phone and computer communications to support Clinical Director and Counseling faculty needs.
Act as liaison to the Admin support for the School Dean on behalf of CWC.
Act as Content Manager for the clinical software system.
All other duties and projects as assigned.