Administrative Assistant (PRN)

Northpoint Recovery Holdings, LLC•Boise, ID

13h•Onsite

About The Position

Northpoint Recovery Holdings, LLC, established in 2009 and officially launched in 2015, is a leading behavioral healthcare provider. Celebrating 10 years of growth in 2025, Northpoint offers evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. The company operates under an in-network, commercial insurance model and has expanded through de novo growth to seventeen facilities across the Western U.S., with further expansion planned. Northpoint is guided by core values of humility, heart, inspiration, and conviction, with a mission to save lives and restore relationships by helping people get their lives back, treating every individual with empathy and respect. As a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient-facing duties and general office management tasks. This role ensures the proper reception of all patients, clients, and visitors, greeting them with a friendly, smiling face and a helping hand. The Administrative Assistant will work closely with the expanded team to ensure facility day-to-day operations run appropriately. The ideal candidate possesses excellent communication and multitasking skills, problem-solving abilities, a positive attitude, and a strong work ethic.

Requirements

Must be at least twenty-one (21) years of age
Excellent communication and time management skills
Strong telephone and office etiquette
Knowledge of Microsoft Office Suite, data entry software and other office related computer software
Ability to perform duties with minimal supervision
Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

Nice To Haves

Excellent critical thinking skills
Excellent organizational abilities
Exceptional written and oral communication skills
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite

Responsibilities

Coordinate office management schedules, coverage, and team needs
Client and staff Telehealth liaison
Responsible for the completion and collection of all necessary intake paperwork and documentation
Track patient information and statistics in support of The Joint Commission requirements
Assist leadership in developing data tracking processes and trainings needed to improve the team
Track facility maintenance needs
Complete inventory ordering for designated facility
Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings
Responsible for environmental cleanliness, organization, and presentation
Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail
Coordinate client UA results with multidisciplinary team
Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor
Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors
Facilitate client arrival and departure from programming
Schedule, organize, and manage Joint Commission and facility compliance needs
Screen and monitor visitors and connect them with the appropriate staff member
Display initiative by identifying problems and making recommendations to solve them
Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner
Manage and provide training to incoming and current reception and clinical staff for front desk duties
Liaise with facility vendors including cleaning, maintenance, and transportation services
Organize, maintain, and create client orientation packets
Work collaboratively with management positions in creating and identifying efficiencies within the facility
Plan in-house activities such as parties, celebrations and trainings
Adhere to all company policies and procedures
Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care
Performs other related duties and special projects as assigned