Land Solutions, Administrative Assistant (Payment Services Team)

Atwell, LLC • Southfield, MI

26d • Onsite

About The Position

Atwell is seeking an Administrative Assistant to join their Land Solutions, Payment Services Team in Southfield, MI. This is a full-time, on-site role focused on managing a client's landowner hotline, acting as the primary contact for landowner inquiries. The position also involves supporting the team with documentation and project organization. After an initial period of 3-6 months, there may be an option for one day of remote work per week, subject to approval. The ideal candidate will possess a strong phone presence, a positive attitude, excellent communication skills, and the ability to work both independently and collaboratively.

Requirements

• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication — comfortable and confident speaking with people over the phone.
• Ability to maintain confidentiality.

Nice To Haves

• Experience handling high call volumes or working in a customer service/hotline environment (strongly preferred).
• 1+ year of administrative experience (preferred).

Responsibilities

• Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.
• Communicate with landowners, gather information, and route inquiries to Subject Matter Experts.
• Collaborate with Financial Services Specialists to maintain strong relationships.
• Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals.
• Record memorandums with counties when needed.
• Collect, organize, and maintain project files in line with Atwell standards.
• Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.

Benefits

• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards — Travel Vouchers to see the world based on your travel preferences
• Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401K match - 1:1 up to 4% of compensation
• Tuition Assistance
• Student Loan Repayment
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals
• Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
• Dependent Care Match
• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Family Planning & IVF Benefits
• Pet Insurance
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed