Administrative Assistant

The Canada Life Assurance Company • Pickering, ON

6d • CA$38,700 - CA$52,400 • Hybrid

About The Position

The Administrative Assistant is responsible for telephone reception and administrative duties for the Disability Management Services Office (DMSO).

Requirements

• Completion of high school or equivalent
• Proficiency in Outlook, Word, Excel
• Strong keyboarding (50 wpm) and data entry skills required
• Excellent customer service skills
• Ability to work well independently and as part of a team
• Well developed organizational, time management and prioritization skills
• Excellent communication skills
• Well-developed problem-solving skills
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Nice To Haves

• Bilingualism (English/French) is considered an asset

Responsibilities

• Paying Invoice, manage incoming phone call inquiries received on the department toll-free line
• Open, sort and prepare incoming mail
• Scan mail into the document imaging system and set tasks for team members to review and handle the mail
• Create and mail correspondence to employees, clients, and service providers
• Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment
• Investigate mail that has been returned to sender and resend the mail as appropriate
• Manage the distribution of files requested from the Records Centre
• Other administrative duties as assigned

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED