Administrative Assistant
About The Position
The Administrative Assistant/Behavioral Health Receptionist is an integral member of Community Reach Center’s Finance Operations Division. The Administrative Assistant/Behavioral Health Receptionist may operate in an office, residential environment, outpatient, or in an outreach environment. The Administrative Assistant/Behavioral Health Receptionist provides care to consumers or visitors in a manner that recognizes the human potential, empathic and demonstrates unconditional positive regard while promoting safety and comfort. Additionally, the Administrative Assistant/Behavioral Health Receptionist will have other duties and responsibilities as determined from time to time by the Front Office Manager.
Requirements
- High School diploma or equivalent is required
- 2+ years of experience in a similar administrative role is required
- Communication, organization, time management and clinical skills.
- Professional and caring telephone etiquette.
- Regular, predictable attendance is required.
Nice To Haves
- Bilingual Spanish strongly preferred
Responsibilities
- Professionally and compassionately handles and resolves consumer or visitor concerns.
- Thoughtfully provides service to consumers or visitors either face to face, telephone, or electronically presenting a positive image for the agency.
- Thoroughly and efficiently gathers information, schedules initial and follow-up appointments with doctors and therapists through an EMR system.
- Educates and documents interactions with consumers while following HIPAA regulations.
- Responds promptly and provides quality service and support in a variety of areas including but not limited to scheduling, payment collection, inbound and outbound customer service calls, and internal staff requests through designated task request process.
- Assists with request for information, projects, and reporting as needed.
- Prepares routing correspondence to be sent to patients in a timely manner.
- Manages the general office and lobby including ordering supplies, placing maintenance calls, cleaning, and repairs.
- Distributes incoming mail and fax communications and meter outgoing mail.
- Conducts agency business and engages both internal and external clients in a professional, collaborative manner that reinforces person centered practices.
- Serves as a back up to the Executive Administrator for support to Executives’ calendar management and room reservations.
Benefits
- Competitive compensation
- 401K with matching
- Wellness Program
- Health Insurance Reimbursement Allocation
- Medical, dental, and vision insurance
- Internal Opportunities & Free trainings
- Shift differential pay when applicable
- Bilingual stipend pay
- 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
- Opportunity for cross-licensure sponsorship if eligible & applicable
- Healthy Work Life Balance
- Excellent PTO & Paid Holiday
- Tuition Reimbursement
- Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
