Administrative Assistant I/II/III

James City County•Williamsburg, VA

3d•Onsite

About The Position

Performs responsible work supporting staff, drafting and editing various reports and documents, maintaining databases, providing customer service and assisting with daily operations for Social Services programs. There are three levels of the Administrative Assistant distinguished by the level of work performed and the qualifications of the employee. Administrative Assistant I: $37,479 - $57,752 Administrative Assistant II: $40,022 - $61,823 Administrative Assistant III: $42,758 - $66,196

Requirements

Any combination of education and experience equivalent to a high school diploma; some experience in general clerical work.
Must possess reliable transportation to work site(s).
Knowledge of standard office practices and procedures, equipment and clerical techniques; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in the use of computer software, especially Microsoft Office Suite.
Ability to maintain moderately complex records and ensure their confidentiality; follow verbal and written instructions; work under pressure and meet deadlines; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures.
Must successfully complete all required post-offers for this position.

Responsibilities

Prepares and issues Electronic Benefits Transfer (EBT) vault cards in a timely manner; reviews activity reports related to non-received EBT cards; reviews and maintains internal action forms; manages EBT card inventory; prepares associated monthly reports.
Answers main telephone number; communicates with citizens; schedules appointments; directs inquiries to proper source; answers questions within context of policies and procedures with content sometimes of a difficult nature; encourages citizens to apply online for benefits; makes referrals to other County service providers based on request; assists citizens with Workforce Development computer process.
Reviews documentation to ensure proper completion of paperwork necessary for application or renewal of benefit programs.
Serves as records management assistant; tracks and monitors closed records; identifies records to be purged; completes regular purges; scans open and closed case records and administrative files for upload to Virginia Case Management System and/or County records management site as needed.
Serves as purchasing clerk; oversees supply room; reserves meeting space for staff and citizens.
Types or transcribes minutes, reports or originals from rough draft, clear copy, recordings, shorthand, or notes.
Performs other duties as assigned.