Administrative Assistant

R+L Carriers • Ocala, FL

2d

About The Position

The Administrative Assistant will be responsible for answering telephone calls and email correspondence from customers. This role involves managing, processing, and recovering detention and other accessorial charges. Key duties include data entry, processing order paperwork, updating customer websites, and timely, operationally efficient appointment scheduling. The position requires fostering strong and positive communication with customers, managing load commitments and scorecards for assigned customers, and scanning, imaging, and following up on bills of lading.

Requirements

• Ability to effectively communicate both verbally and in writing.
• Ability to answer multiple calls and emails while staying on task.
• Ability to investigate customer concerns and solve them in a timely manner.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

• Answering telephone calls and email correspondence from customers.
• Detention and other accessorial charge management, processing and recovery.
• Data entry, processing order paperwork and updating customer websites.
• Timely and operationally efficient appointment scheduling.
• Fostering strong and positive communication with customers.
• Load commitment and scorecard management of assigned customers.
• Scanning, Imaging, and following up on bills of lading.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees