PRC ADMINISTRATIVE ASSISTANT

NAVAJO HEALTH FOUNDATION - SAGE MEMORIAL HOSPITAL, INC.•Ganado, AZ

3d•Onsite

About The Position

Under the general supervision of the Purchased/Referred Care (PRC) Supervisor, the PRC Administrative Assistant supports the PRC office’s strategic objectives by planning, organizing, and carrying out assigned administrative functions that help operate and maintain department activities and services. This position maintains confidentiality at all times and supports a viable PRC program that demonstrates compliance with applicable policies and regulations.

Requirements

Two (2) years of progressive work experience in administrative/clerical support in the healthcare field.
High school diploma or General Equivalency Diploma (GED).
Must successfully pass the Employee Health Program requirements and background investigation.
Excellent customer service and telephone communication skills.
Ability to work in a high-stress environment while performing tasks requiring attention to detail and precision.
Ability to work independently and complete tasks assigned by the supervisor.
Ability to perform work duties in a competent manner with a sense of urgency.
Ability to successfully utilize office equipment such as e-fax, manual fax machines, and scanners.

Nice To Haves

Ability to speak the Navajo language is preferred.
Ability to speak the Navajo language and/or be familiar with the Navajo Way.

Responsibilities

Update applicable records, including files and the electronic health record (EHR), while ensuring ongoing survey accreditation readiness.
Compose and send correspondence to patients.
Carry out administrative support duties to ensure efficient office operations, including filing, copying, and scanning documents.
Attend in-services, meetings, and online training as required.
Meet, greet, and provide professional assistance to customers.
Scan incoming Certificates of Indian Blood, PRC applications, and proof of residence documents into the EHR.
Serve as the primary contact point by receiving and logging PRC visitors and informing appropriate staff.
Answer incoming phone calls, take accurate and detailed messages, maintain a phone log, and log incoming documents into an Excel spreadsheet to ensure accuracy.
Create and maintain PRC files and ensure the department filing system is accurate, organized, and current.
Maintain and order office supplies through requisitions and receipt of supplies.
Prepare outgoing mail and forward it to Purchasing; sort and disseminate incoming mail.
Uphold all principles of confidentiality and patient care according to NHF/SMH policy and guidelines.
Maintain communications with IHS and non-IHS facilities regarding patient referrals.
Maintain PRC files according to established department filing systems and retention practices.
Receive patient/vendor notifications for medical services.
Participate in and contribute to NHF/SMH and departmental quality improvement initiatives.
Provide administrative support to the immediate supervisor, including scheduling assistance, document preparation, and follow-up on assigned tasks.
Perform other duties as assigned.