Administrative Assistant (Monday-Friday)

One Medical • Sunnyvale, CA

1d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The company offers in-office and virtual care and joined Amazon in February 2023.

As a Member Support Specialist (Administrative Assistant), you will serve as an in-office ambassador for patients, helping remove barriers to care and create an exceptional patient experience. You will be the first point of contact for patient feedback and help maintain the office lobby’s look and feel in line with the One Medical experience. The role also provides support to the Practice Coordinator, Operations Manager, and in-office providers as requested. Success requires strong communication, empathy, service, teamwork, adaptability, and problem-solving.

This is a full-time, in-person role based at One Medical offices in Sunnyvale. The schedule is 40 hours per week, with eight-hour shifts Monday through Friday between 7:30 AM and 9:00 PM PST. The base pay is $24.00 per hour, with a 1.25 differential for eligible extended hours.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
• Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

• Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed