Administrative Assistant (Monday-Friday)

One Medical•Sunnyvale, CA

14h•Onsite

About The Position

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as an ambassador for patients in the office. The role focuses on building human connection, removing barriers to care, and creating an exceptional in-office patient experience. The Administrative Assistant helps maintain a welcoming, on-brand office environment and serves as a first point of contact for patient feedback, while providing other support requested by the Practice Coordinator, Operations Manager, or in-office providers. The successful candidate is a service-oriented team player with strong communication and problem-solving skills. They use empathy, focus, and compassion in interactions with patients and teammates, adapt to changing needs, and contribute to a feedback-driven team culture. This is a full-time, 40-hour-per-week, in-person position at One Medical offices in Sunnyvale. Shifts are eight hours per day and scheduled Monday through Friday between 7:30 AM and 9:00 PM PST. The stated base pay is $24.00 per hour, with a 1.25 differential for eligible extended hours. The work is mostly sedentary, with occasional exertion of up to ten pounds and brief periods of walking or standing.

Requirements

At least one year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven ability to persist through change, take a forward-thinking perspective under pressure, and step up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short- and long-term disability insurance paid in full by One Medical.