Administrative Assistant for the Service Department

Weiss Technik North America, Inc.•Cincinnati, OH

10h•Onsite

About The Position

The Administrative Assistant for the Service Department will be responsible for providing administrative support to ensure efficient operation within the Service department. You will support managers and employees through a variety of tasks related to organization and communication while helping to maintain current processes and procedures to support customers and service technicians.

Requirements

Possession of High School Diploma or GED
Proven customer support experience
Possession of strong organizational skills with the ability to multi-task
Strong phone contact handling skills and active listening
Excellent verbal and written communication skills
Must be advanced user of Microsoft office suite
Ability to take initiative with minimal supervision.

Nice To Haves

Associates Degree Business Management or equivalent years of work experience in the listed position/field
Experience in SAP preferred

Responsibilities

Assisting Service team with general tasks
Preparing Service/Parts Quotes
Follow up on Quotes
Preparing Service work orders / Contractor work orders
Preparing Parts Only orders
Provides admin support on requested reporting (Open orders, Monthly Quoted Dollars, Service History Reports as needed)
Works with coordinators to plan and schedule a service call’s
Customer Survey’s
Assisting with RMA process
Post warranty customer follow up
Work cross functionally to assist in the absence of other team members
Maintains and keeps records of Contract due dates and follow reminders with Customers
Works with Coordinators to address invoicing discrepancies and concerns
Builds and maintains good customer relations with existing customers and works to expand business sales opportunities through customer relations
Able to interact effectively with customers, Field Service Technicians and internal staff
Follow communication procedures, guidelines, and policies
Creates and revises proper work instructions and procedures
Maintains continuity of work operations by documenting and communicating needed actions to management
Attends weekly service meetings
Attends weekly scheduling meetings