Administrative Assistant

Aston Carter•Racine, WI

9d•$17 - $19•Onsite

About The Position

This Administrative Assistant role combines traditional administrative support with light technical responsibilities. You provide exceptional customer service via phone, email, and in person while supporting software maintenance on laptops, handling order processing and records, and creating reports and communications. You work closely with a collaborative team in a professional office environment and learn critical functions to provide reliable backup support.

Requirements

Proven ability to provide administrative support, including clerical work, filing, data entry, and calendar management.
Strong organizational skills with a high level of attention to detail and the ability to prioritize multiple projects.
Customer service orientation with experience delivering excellent service in person, over the phone, and via email.
Effective language and communication skills, with the ability to explain information clearly in technical and non-technical terms.
Strong computer skills and comfort working with various software applications.
Proficiency with Microsoft Office Suite, including strong Excel skills.
Ability to install and perform basic troubleshooting for software on laptops.
Capability to document technical issues clearly and accurately for clients and internal use.
Ability to work as a team player in a professional office environment.
Comfort managing email communications and handling inbound calls in a customer support setting.

Nice To Haves

Additional technical proficiency with computers and software is a plus.
Experience with Outlook or similar email and calendar tools is beneficial.
Background in customer support or call handling is advantageous.
Experience in order processing, records maintenance, shipping, or billing is helpful.
Ability to adapt and learn new processes to provide backup for critical team functions.

Responsibilities

Respond to requests via phone and email, clearly explaining solutions in both technical and non-technical terms.
Provide excellent customer service in face-to-face, telephone, and electronic interactions with clients and co-workers.
Maintain installed software on laptops, including routine maintenance and basic troubleshooting.
Ensure that all work is completed within agreed service levels and in accordance with department guidelines.
Explain and document technical issues in a clear, concise, and understandable way for clients and internal stakeholders.
Assist with order processing, records maintenance, shipping, and billing activities.
Create, process, and format reports, memos, letters, bulletins, and other written communications.
Perform general administrative and clerical tasks such as filing, data entry, calendar management, and email management.
Handle inbound calls and customer support inquiries in a professional and service-oriented manner.
Learn critical functions within the team and provide reliable backup support when needed.
Collaborate with colleagues as a team player to support smooth office operations and departmental goals.