Administrative Assistant

Resthaven • Holland, MI

21h • Onsite

About The Position

Resthaven, a faith-based, non-profit senior living organization dedicated to quality care and holistic well-being, seeks an experienced Administrative Assistant. This role will handle a variety of administrative tasks including managing the front desk area, support for admissions and referral management, support to the clinical team, and general clerical duties.

Requirements

• Associates degree preferred.
• 3 or more years’ experience in an administrative role preferred.
• Organizational skills – Ability to manage schedules, prioritize tasks, and maintain order.
• Communication skills – Clear written and verbal communication with clients and team members.
• Time management – Efficiently handling multiple tasks and deadlines.
• Attention to detail – Ensuring accuracy in data entry, document preparation, and task completion.
• Proficiency in office software – Familiarity with Outlook, email, and scheduling tools.
• Problem-solving – Ability to address and resolve issues independently.
• Customer service – Managing inquiries and providing support professionally.
• Confidentiality – Handling sensitive information with discretion and trust.

Responsibilities

• Front Desk Management and Customer Service: Ensuring that the front entry area is neat and maintained; coffee station is stocked; answering and routing phone calls; greeting, wayfinding and guidance to visitors; and resident mail sorting. Managing customer complaints or issues and escalating them when necessary.
• Clinical Team Support: Packet creation for tours, admissions, CHF, transports, and discharges; scanning and uploading documents to the EMR; managing and routing electronic faxing; printing hospital transfer packets; and data entry into the EMR.
• Referral Management: Weekend and evening tours, reviewing hospital referrals, making bed offers, completing insurance authorizations. Data entry into CRM system.
• Support to Managers and Teams: Helping with the preparation, tracking, and follow-up of tasks related to specific projects or initiatives. Survey preparedness audits as assigned.
• Confidentiality and Privacy: Handling sensitive or confidential information with discretion and ensuring data security. Keeping accurate records while ensuring that confidential or private data is appropriately handled.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees