Administrative Assistant

Service Corporation International•Canovanas, PR

43d

About The Position

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Requirements

High School or equivalent
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, at a level consistent with experience
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail-oriented
High level of compassion and integrity
Ability to maintain confidentiality

Nice To Haves

MS Office Suite experience preferred

Responsibilities

Prepares death certificates, prayer cards, and related documents
Completes required permits and or certificates
Prepares and processes Veterans' Paperwork
Prepares marker monument placement paperwork
Ensures the required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
Prepares and distributes daily schedules, reports, and documents
Receives and processes payments and contracts
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Orders office supplies
Oversees the processing of installation orders to grounds and maintenance departments
Processes accounts payable transactions
Assists with the preparation of obituaries
Assists Location Management, Sales, Family Service Counselors, and payroll as needed
Acts as backup to the Receptionist
Greets family members and friends
Communicates the client family's needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet, and in person
Maintains professional and cooperative relationships with the county clerk, the medical examiner, and the physicians