Outpatient Mental Health Clinic Administrative Assistant - Bilingual

August Rose Health Center•Glen Burnie, MD

22h•Onsite

About The Position

August Rose Health Center is hiring a part-time, in-person Administrative Assistant for its outpatient mental health clinic in Glen Burnie, Maryland. The role provides administrative support to the psychiatrist and mental health therapists, helps coordinate clinic operations, and assists clients with scheduling and insurance-related matters. The assistant also maintains electronic health records and supports a welcoming, compassionate environment for clients and staff.

Requirements

High school diploma or equivalent.
Proven experience in administrative or office support roles, preferably in a healthcare or mental health setting.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills, including the ability to empathize and interact professionally with clients.
Familiarity with insurance verification, authorization, and billing processes.
Proficiency with electronic health record systems and standard office software, such as Microsoft Office.
Ability to handle sensitive and confidential information with discretion and professionalism.

Nice To Haves

Some college coursework or a related degree.

Responsibilities

Coordinate and manage appointment schedules for the psychiatrist and mental health therapists.
Communicate with clients to schedule, reschedule, and confirm appointments, and respond to appointment inquiries by phone, email, or in person.
Verify clients’ insurance coverage and benefits before appointments.
Obtain insurance authorizations for therapy services when required.
Help clients understand their insurance coverage and potential out-of-pocket expenses.
Prepare and submit insurance claims for therapy services.
Track claims, follow up on denied or pending claims, and work with insurance companies to resolve billing inquiries and discrepancies.
Maintain and update clients’ electronic health records accurately and securely, in accordance with clinic policies and relevant legal and ethical standards.
Assist with filing, data entry, and office-supply management.
Answer phone calls, direct inquiries to the appropriate staff, and provide information to clients.
Collaborate with administrative staff, therapists, and the psychiatrist to support clinic operations.
Help foster a positive and welcoming environment for clients and staff.