Tulsa

Excell Private Care Services•Tulsa, OK

4d•Onsite

About The Position

The Administrative Assistant is responsible for managing all aspects of the staffing and scheduling of clients for the Home Care Department. This position also requires establishing and maintaining positive relationships with all related entities (external Case Managers, clients and their families, field employees, internal staff, referral sources, etc.), responding to staff concerns and requests, and maintaining accurate information to assist in the coordination of patient services and staff availability.

Requirements

Speak fluent English (occasionally decipher clients with language barrier) and demonstrate strong written and oral communication skills in person, over the phone (verbal and text), and over electronic means (email and state systems).
Establishes productive organizational skills and habits, time management, and task management skills.
Provides excellent customer service skills
Demonstrates strong team skills and collaboration.
Autonomous, assertive, flexible and cooperates in performing job responsibilities.
Technical aptitude to know, learn, differentiate, and master software used: Authenticare Wellsky Harmony Excel Pennant Services
Ability to multitask in a fast-paced environment.
Promote and demonstrate the company’s core values and mission.
Speak fluent English, demonstrate excellent verbal and written communication skills.
Requires intermediate computer skills using office-based word processing systems.

Responsibilities

Serves as the primary and secondary responder to all inbound phone calls.
Responsible for maintaining information involving current staffs’ demographics, skill sets, availability and productivity levels.
Assists in the intake process by supplying staffing solutions to new patients.
Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, missed visit reports, visit time exceptions, client scheduling changes, and all associated workflow assigned and delegated by direct supervisor.
Communicates effectively, professionally, and thoroughly with field staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff.
Demonstrates commitment, professional growth and competency.
Provides insight to identify needs for additional staff.
Screen and provide on call phone services after hours and delegate needs as needed to appropriate department.
Ensures compliance with all state, federal, & Medicaid and Medicare regulatory requirements.
Participation in all training and continuing education as required by Director or Educator.