Administrative Assistant/Specialty Clinics (40 hr, Day)

Beth Israel Lahey Health•Needham, AL

7d•$20 - $27•Onsite

About The Position

Provides administrative support to outpatient specialty clinics and physicians. The role verifies insurance eligibility, benefits, referral and authorization requirements; coordinates required prior authorizations and referrals with insurance providers or intermediaries; and documents activity in the electronic medical record. It also supports patient registration and information verification, schedules office appointments, imaging exams and surgeries, and coordinates with hospital staff. Additional duties include handling calls and messages, preparing correspondence and documents, completing patient forms, arranging peer-to-peer reviews, and managing physician billing as needed. Patient confidentiality, professionalism, and putting patient needs first are essential.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Ability to work independently with minimal supervision.
Excellent customer service skills.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English with medical center staff, patients, families and external customers.
Ability to follow precedents and procedures, organize and prioritize work, and seek assistance in difficult or unpredictable situations.
Ability to address varied problems requiring analysis or interpretation.
Ability to work collaboratively in small teams and provide professional, respectful customer service, including remaining calm in stressful situations.
Competence to provide patient care to neonatal, youth, young adult, middle-aged and elderly age groups.

Nice To Haves

Three to five years of experience in a hospital financial or clinical setting.
Understanding of hospital collections.

Responsibilities

Secure required prior authorizations and document them in OMR; follow up with authorization agents to support timely processing.
Complete patient forms, including disability, return-to-work and FMLA forms.
Interview patients or representatives to obtain or verify personal, emergency contact, next-of-kin, employer and insurance information.
Secure referrals for outpatient clinic visits, including referrals for medical clearance or physical therapy, and document them in OMR.
Prepare medical records requested by attorneys and arrange peer-to-peer reviews for physicians as needed.
Secure surgery approval and ensure medical clearance before surgery.
Schedule patient surgeries, including workers’ compensation surgeries, and coordinate with other hospital staff.
Verify insurance eligibility, benefits, and referral and authorization requirements for clinics.
Answer and screen telephone calls and take accurate messages for physicians.
Type correspondence, manuscripts and documents, including documents requiring complex formatting.
Check patients in at CCC as needed.
Schedule office appointments and imaging exams as necessary.
Manage physician billing as needed.
Maintain patient confidentiality and act professionally while prioritizing patient needs.