Administrative Assistant (Fort Worth, TX)

Hiossen • Pantego, TX

9d • $20 - $24 • Onsite

About The Position

PRIMARY JOB RESPONSIBILITIES:

1) Answers incoming telephone inquiries from Hiossen customers including from
dentists and other customer personnel in a prompt and professional manner;
handles questions and other requests ensuring excellent customer service.

2) Responds to incoming fax transmissions and emails; transmits fax
communications under the direction of Hiossen Sales Management or their
designees. Provide product information to customers in response to telephone
inquiries

3) Coordinates and tracks stock and all items stored in the Branch warehouse.
Assists Hiossen Sales team in coordinating warehouse and stock records,
materials and other items, as assigned.

4) Processes Product Orders on a daily basis, in accordance with Hiossen
policies and procedures, including pulling stock from warehouse; scanning bar
codes and performing related order processing duties in support of Sales team.

5) Registers attendees at AIC seminars (Basic Implant Training), prepares
documentation, arranging meals and refreshments in conjunction with seminars ,
product and sales related promotional activities and learning seminars

6) Handles product returns from Hiossen customers including paperwork,
recordkeeping, reports, ensuring proper crediting to customer accounts in
accordance with Hiossen procedures. Handles processing for unused products.

7) Works collaboratively with Hiossen Finance Department, Corporate departments,
Branch and Regional offices

8) Maintains adequate product and technical knowledge of all Hiossen products
and related procedures and policies

9) Prepares and submits reports as directed by the Regional Sales Manager or
Branch Manager

10) Other related administrative duties as assigned or as required

Requirements

• Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
• Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures
• High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment
• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers.
• Required to maintain product knowledge at all times.

Responsibilities

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries
• Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records, materials and other items, as assigned.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.
• Registers attendees at AIC seminars (Basic Implant Training), prepares documentation, arranging meals and refreshments in conjunction with seminars , product and sales related promotional activities and learning seminars
• Handles product returns from Hiossen customers including paperwork, recordkeeping, reports, ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.
• Works collaboratively with Hiossen Finance Department, Corporate departments, Branch and Regional offices
• Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies
• Prepares and submits reports as directed by the Regional Sales Manager or Branch Manager
• Other related administrative duties as assigned or as required

Benefits

• Health, life, dental insurance
• Long- and short-term disability
• 401(k) with 100% company match (up to 5% of salary)
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED