Retail Administrative Assistant

La-Z-Boy•Goodyear, AZ

2d•Onsite

About The Position

La-Z-Boy is hiring an Administrative Assistant to support our store in Goodyear, AZ. This role involves working alongside the Manager, Sales Associates, and Designers to provide customers with an exceptional experience. Responsibilities include answering calls, resolving customer concerns, and maintaining the showroom. The company values employee ideas and talent.

Requirements

High School Diploma or GED
Prior Administrative or Customer Service or related experience
Professional dress and appearance
Reliable and punctual – Consistently on time and dependable, supporting both our customers and team.
Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.
Clear and effective communicator – Comfortable interacting with both internal teams and external clients.
Highly organized with strong attention to detail – Maintains an orderly workspace and ensures accuracy in administrative tasks.
Strong problem-solving skills – Able to identify issues and find practical solutions.
Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.
Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.
Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.

Responsibilities

Assist customers, sales and design staff, and store management in operations related to the customer buying experience and routine store maintenance.
Answer calls.
Resolve customer concerns.
Keep the showroom customer-ready.
Understand and execute LZB policies and procedures and communicate this properly to customers.
Utilize computer to input comments and answer questions regarding order status, account balance, and inventory availability.
Maintain professional phone etiquette, take detailed phone messages and return calls same day.