Administrative Assistant - Directors, Customer Experience

Cisco•Research Triangle Park, NC

1d•$71,800 - $91,100

About The Position

The Administrative Assistant supports three Directors in Cisco’s Customer Experience organization and is part of a collaborative CX Americas leadership team. The role provides calendaring, travel, expense reporting, and special-project support. The assistant learns Cisco’s products, people, and organizational dynamics and independently handles requests for the Directors’ time, meetings, resources, and other needs, referring matters appropriately and following up to ensure they are resolved. The role participates in monthly staff meetings and quarterly all-team meetings. Responsibilities include managing and prioritizing calendars; planning and coordinating meetings, agendas, locations, meeting technology, and logistics; preparing briefing materials, notes, and action-item lists; acting as an authorized proxy for communications and approvals; responding to general questions and directing routine matters to the appropriate parties; arranging travel and handling expenses; and providing research, analysis, data compilation, and reporting for special projects. The position involves handling sensitive and confidential information professionally. The successful candidate has strong interpersonal skills, independent judgment, integrity, attention to detail, and the ability to balance strategic and tactical work. They are collaborative, committed to improvement, and comfortable solving problems and making decisions.

Requirements

At least 3 years of experience in an administrative environment.
At least 1 year of experience supporting a principal at Sr. Manager level or above.
Sophisticated knowledge of Mac/Windows desktop applications, including Outlook, Word, Excel, and PowerPoint.
Experience with calendar management, meeting planning, and travel coordination.
Excellent verbal and written communication skills, including the ability to connect with executive and senior staff and clients.
Strong interpersonal skills, independent judgment, integrity, and attention to detail.
Ability to handle confidential information, balance strategic and tactical actions, collaborate, solve problems, and make decisions.

Nice To Haves

Experience in the high-tech industry; prior Cisco experience is preferred.
Associate degree.

Responsibilities

Manage and prioritize the Directors’ calendars, deciding which requests and meetings to schedule and when others may attend on a Director’s behalf.
Plan and coordinate meetings, including agendas, locations, meeting technology, and other logistics.
Prepare meeting briefing documents, take and distribute notes, and compile post-meeting action-item lists as needed.
Act as an authorized proxy for communications and approvals; answer general questions, refer routine matters to appropriate parties, and follow up to ensure completion.
Arrange travel and itineraries for Directors and handle Cisco expenses.
Provide analytical support for special projects by researching issues, analyzing problems, compiling data, and preparing reports.
Handle sensitive and confidential matters and materials professionally.
Attend monthly staff meetings and quarterly all-team meetings.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting terms
Paid holidays and a floating holiday for non-exempt employees
Birthday day off, year-end holiday shutdown, and paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Paid sick time
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses may be available for non-sales roles