Administrative Assistant
About The Position
The Sales and Catering Admin has overall responsibility for providing administrative support for Sales and or/Catering and for the efficient and smooth execution of all catering events. Individual must utilize available resources to provide excellent customer satisfaction. Requires knowledge of, and adherence to, hotel’s policies and procedures and all Sales/Catering policies, systems and procedures. The Sales & Catering Admin will meet or exceed sales standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as directed by the business needs and can include weekends and Holidays. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Requirements
- Two year’s administrative experience or any combination of similar education and experience
- Read, write and speak English fluently.
- Ability to communicate effectively and professionally with other business departments, guests and vendors.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Computer skills, including spreadsheets, word processing and email.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, report or schedule form.
- Experience in meeting deadlines and multiple priorities of business demands as required.
- Possess basic knowledge of business contracts.
- Able to work with general supervision.
- Operate office equipment such as, but no limited to, printers, fax machine and copiers.
Responsibilities
- Provided administrative support to both the Sales & Catering Sales Mangers
- Established and maintains accurate files and trace system for the hotel
- Maintains Delphi system certification requirements
- Prepares and distributes mail
- Designs and creates marketing materials using Canva
- Distributes group resumes/BEO and all other pertinent customer communication to insure service
- Answers calls, uncover client needs and forward calls to appropriate sales team member
- Maintains and orders office supplies and sales collateral as needed and within budget
- Completes daily and weekly sales reports for sales team
- Provides administrative support to the Group Sales Managers
- Verifies and communicates group daily event guarantees
- Places follow-up calls to clients upon completion of events, sends thank you and comment card.
- Maintains rapport with competitive hotels catering staff to align both hotels to receive overflow referrals
- Completes RFP accordingly and timely
- Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when assigned this duty by DOS&M)
- Generates and distributes Banquet Event Orders
- Maintains Banquet Event Orders
- Prepares weekly event packets and distributes to all department proper to weekly BEO meeting
- Coordinates the BEO meeting with all departments to ensure professional execution of events
- Coordinates events
- Works closely with Food & Beverage Managers/Supervisors and Banquet Staff at both hotels to ensure all details are followed as specified by client
- Assists with any event changes and special catering related requests
- Verifies timely completion of contract, credit applications and billing procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
