Administrative Assistant

Akam Associates Inc.

12h•Onsite

About The Position

Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. The Administrative Assistant associate is a key support role responsible for providing administrative and customer service support to the Community Manager and Board of Directors. This position involves managing day-to-day office operations, coordinating communication with homeowners, and assisting with the implementation of community policies and procedures. The ideal candidate will demonstrate exceptional organizational skills, professionalism, and a commitment to excellent customer service.

Requirements

High school diploma or equivalent; associate’s degree preferred.
Bilingual in Spanish required.
Previous experience in an administrative or customer service role, ideally within property management or a residential setting.
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, Building Link, Avid or similar).
Excellent organizational skills and attention to detail.
Ability to handle multiple tasks and prioritize effectively.
Professional demeanor with strong interpersonal skills.

Responsibilities

Greet and assist residents, guests, and vendors with inquiries.
Answer and direct phone calls, emails, and other communications.
Manage appointment scheduling for residents and building services.
Maintain and update resident records, visitor logs, and other essential documents.
Assist with the preparation of reports, correspondence, and other communications.
Handle incoming and outgoing mail, packages, and deliveries.
Address resident requests and concerns in a professional and timely manner.
Coordinate with maintenance and management teams for service requests and follow-ups.
Assist with the organization of community events, meetings, and activities.
Order and manage office supplies, ensuring the front desk area remains tidy and well-organized.
Assist with filing, data entry, and other clerical tasks as needed.
Support management with special projects and tasks as required.