Administrative Assistant FT

Pyramid Healthcare•Bowie, MD

1d•Onsite

About The Position

Pyramid Healthcare is expanding to Prince George's County! We are dedicated to offering the highest quality of care to those we serve. Our focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities. Under a passionate leadership team, Pyramid Healthcare provides comprehensive behavioral healthcare in supportive environments, empowering patients to overcome life’s challenges. We offer a range of services, including psychiatry, addiction recovery, and mental disorder treatment, enabling clients at all stages of recovery to reclaim their health and well-being.

Requirements

High School Diploma or equivalent required.
Three years of previous administrative experience, with at least two years in a medical setting, is required.

Responsibilities

Answer all calls through appropriate call queues.
Resolve questions from callers or route calls to the appropriate site/department.
Complete all documentation in EMR and marketing systems related to calls.
Conduct initial prescreening and determine appropriateness for scheduling based on exclusionary guidelines.
Schedule new and returning patients appropriately in the EMR system.
Complete follow-up duties to resolve outstanding issues and finalize scheduling of LOCA for new/returning patients.
Perform outbound call duties related to calls or assigned tasks (voicemails, faxes, web submissions, team email monitoring).
Maintain performance related to KPIs and quality review measures.