Administrative Assistant

Element Materials Technology • South Windsor, CT

11d • Onsite

About The Position

Element has an opportunity for an Administrative Assistant. The Administrative Assistant will act as the liaison between customers and the estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with Element's services. The Customer Service representative will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.

Requirements

• 3 years in a customer service role preferred
• Must have good organizational and time management skills
• Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion
• Ability to work in an open office with ample distractions
• Must be able to function independently with a minimum amount of supervision
• Interpersonal and problem-solving skills are a must
• Must be able to collaborate and work effectively on a team
• Must be able to read, write and speak English fluently

Nice To Haves

• Basic blueprint reading experience is a plus

Responsibilities

• Corresponding via email and phone with customers regarding requests for quotes
• Basic blueprint reading (training will be provided, experience is a plus)
• Assemble documentation for estimators
• Upsell products when appropriate
• Data entry into ERP and CRM systems
• Escalation of customer service issues to appropriate department or manager
• Provides general feedback to upper management so that they can adjust business strategy accordingly
• Administrative and other duties as assigned by manager

Benefits

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
• If you need an accommodation filling out an application, or applying to a job, please email [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed