Administrative Assistant

Servpro•Pewaukee, WI

31d•Onsite

About The Position

SERVPRO of Pewaukee & Sussex is hiring an Administrative Assistant. As an Administrative Assistant, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace. This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

Requirements

High school diploma/GED (preferred)
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Ability to successfully complete a background check subject to applicable law

Responsibilities

Perform fundamental daily administrative tasks to assist the office team
Coordinate crew and job scheduling
Perform detailed and accurate data entry
Assist other departments, as needed
Running the day-to-day office, front-desk/reception oversight, mail and correspondence, calendar and meeting coordination, and general administrative support
Ordering and managing office supplies and equipment, maintaining the physical office space, coordinating repairs, and managing office-related vendors
Maintaining filing systems (physical and digital), document control and retention, data entry oversight, and keeping records organized and retrievable.
Managing phone systems, routing communications, coordinating travel and events, and scheduling across the team.
Petty cash, expense tracking, light bookkeeping, and Payroll Processing.
Writing job descriptions, posting openings, sourcing candidates, screening, interviewing, extending offers, and running background checks and drug screening.
New-hire paperwork, orientation, I-9/E-Verify and work-authorization, benefits enrollment, and the full separation process
Desk/equipment setup for new hires according to the position.
Administering health, dental, retirement, and other benefits; managing open enrollment; pay-structure and compensation decisions; and coordinating or running payroll.
Insurance renewals, SERVPRO Corporate APA Validation, Background checks, Employment-law compliance, workers' compensation and injury reporting, maintaining the employee handbook and required postings, and audit readiness.
Maintaining personnel files, time-and-attendance and leave/PTO tracking, and managing the HRIS.
Generating invoices, ensuring pricing and estimates reconcile, and making sure documentation supports the charges before billing goes out.
Tracking receivables, running aging reports, following up on outstanding balances, managing collections, and applying payments/deposits.
Submitting billing to carriers, working with adjusters on payment, assembling final documentation packages to accompany final invoices, and negotiating with third-party reviewers to secure full payment.
Handling billing disputes, resolving customer/carrier questions, and managing credits and adjustments.