Administrative Assistant - Appeals and Compliance

Golden Gate Regional Center•San Francisco, CA

2d•$47,618 - $57,141•Hybrid

About The Position

GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are looking for an Administrative Assistant to assist the Appeals and Compliance Specialist by compiling required documentation and facilitating the coordination of appeals related to eligibility and service requests. This is a full-time position operating out of the San Francisco office, offering a hybrid schedule. GGRC values diversity, community, and creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments.

Requirements

College education or equivalent
Relevant work experience in healthcare field preferred
Creative Problem Solving
Customer service orientation
Organizational skills
Time management
Attention to detail
Adaptability
Collaboration/teamwork
Self direction
Initiative
Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
Ability to operate basic office equipment, including scanners, copiers, faxes, phones
Intermediate knowledge of MS Word® (e.g. tables, mail merges, form creation), MS Excel® (e.g. Pivot tables, Lookup graphing), MS PowerPoint®, MS Outlook® (e.g. group list management, multi-calendar management)
Ability to use internal records system
Ability to type 60 wpm
Use of discretion and ability to maintain confidentiality

Responsibilities

Provide administrative support within the organization by taking initiative, anticipating needs and carrying out projects in a timely manner within delegated scope of authority.
Establish, maintain, and update files, databases, records and/or other documents develops, maintains and performs routine analyses and calculations of data for internal reports.
Compose and prepare highly specialized correspondence.
Serve as a liaison with other departments in the resolution of day-to-day administrative and operational problems.
Respond to internal and external inquiries by phone, email, and in person and redirect as necessary.
Assists manager and staff in problem solving, project planning, development and execution of stated goals and objectives.
Perform assigned functions in processing documents for final approval.
Attend meetings regarding coordination of appeals and hearings.
Maintain files and confidential material for the Appeals and Compliance Specialist.
Compile and prepare documents for appeals, state level hearing for eligibility, discussion with attorneys and judges, other legal issues such a subpoena for records and court ordered evaluation.
Collect and track information for data, compile reports in support of assigned projects and research activities.
Coordinate with the Office of Administrative Hearings and the Department of Developmental Services regarding eligibility and service appeals.
Generate and distribute ineligibility letters and eligibility packets to GGRC individuals.
Ensure that GGRC correspondence sent to individuals is current and accurate.
Upload appeal documents to the GGRC electronic records system.
Upload appeal documents to the OAH system.
Verify that all documentation related to appeals contains accurate information.
Participate in special projects, and assist with additional duties or tasks, as assigned.
Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act.