Administrative Assistant - Technical Services

FICS•Addison, TX

About The Position

FICS is seeking an organized, proactive Administrative Assistant to support the Chief Risk Officer, the Technical Services team, and the Receptionist. The role combines executive and departmental administration, technical distribution coordination, internal controls monitoring, and office support. The position helps maintain compliance, support customer needs, and ensure smooth operations.

Requirements

High school diploma or equivalent.
Valid Texas Driver License and vehicle liability insurance.
Exceptional ability to multitask, prioritize competing deadlines, and manage multiple projects autonomously in a fast-paced setting.
Excellent verbal and written communication skills, with a professional, patient, and articulate approach to customers, team members, and vendors.
High proficiency with Microsoft Office Suite, including Word and Outlook.
Ability to learn proprietary software quickly.

Nice To Haves

1–2 years of experience in an administrative technical support role is preferred.
Experience navigating a technical environment or providing support to a technical team.
Experience with Cloudberry, WinSCP, and Adobe.

Responsibilities

Manage customer software requests received by phone or email, deliver secure download links, and generate license files.
Coordinate secure transfers of full software builds and source code to the storage vendor.
Work with the Chief Risk Officer to monitor and verify key internal controls.
Maintain schedules and track timely renewals for domains and SSL certificates.
Proofread technical documentation to support compliance standards.
Support the Technical Support Manager with expense reports and billing forms.
Follow through on internal and external customer service requests.
Coordinate customer training and webinars, including schedules and hotel arrangements.
Keep training records up to date.
Provide administrative coverage for the Receptionist and general office support across departments.