Administrative Assistant - Outpatient Therapy Clinic

Medical University of South Carolina • Lancaster, CA

3d • Onsite

About The Position

Be the Heart of Our Therapy Team! Are you organized, friendly, detail-oriented, and passionate about helping others? Our growing Outpatient Therapy Facility is seeking an Administrative Assistant who thrives in a fast-paced healthcare environment and enjoys making a positive impact on the patient experience from the very first phone call. As the first point of contact for our patients, you'll play a vital role in ensuring smooth daily operations, exceptional customer service, and seamless scheduling and insurance coordination.

Requirements

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in documentation.
• Ability to work independently while supporting a collaborative team environment.
• High School Diploma or GED required.
• One (1) year of previous medical office experience preferred.
• Experience with Epic or other electronic medical record systems preferred.
• Professional, compassionate, and patient-focused approach.

Nice To Haves

• Experience with Epic or other electronic medical record systems preferred.
• Healthcare, medical office, or therapy clinic experience is a plus.

Responsibilities

• Process and maintain patient charts, including gathering information from other facilities and departments as needed.
• Demonstrate proficiency in Epic and other healthcare software systems.
• Answer incoming calls professionally and accurately document and process information received.
• Maintain patient records, forms, and documentation in compliance with facility standards.
• Assist patients with registration and onboarding processes.
• Respond promptly and courteously to patient inquiries, requests, and concerns.
• Maintain a clean, organized, and welcoming office environment.
• Assist with inventory management of office and therapy supplies.
• Perform additional administrative duties as assigned.
• Contact patients within two business days of receiving a referral to schedule initial evaluations.
• Schedule follow-up appointments based on therapist recommendations and treatment plans.
• Follow up on missing referral information to ensure timely patient care.
• Verify active insurance coverage and confirm authorization approvals prior to patient visits.
• Help patients navigate scheduling and insurance-related questions with professionalism and compassion.

Benefits

• The Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED