Administrative Assistant - Outpatient Therapy Clinic

Medical University of South Carolina•Lancaster, CA

2d•Onsite

About The Position

Be the Heart of Our Therapy Team! Are you organized, friendly, detail-oriented, and passionate about helping others? Our growing Outpatient Therapy Facility is seeking an Administrative Assistant who thrives in a fast-paced healthcare environment and enjoys making a positive impact on the patient experience from the very first phone call. As the first point of contact for our patients, you'll play a vital role in ensuring smooth daily operations, exceptional customer service, and seamless scheduling and insurance coordination.

Requirements

High School Diploma or GED required.
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy in documentation.
Ability to work independently while supporting a collaborative team environment.
Professional, compassionate, and patient-focused approach.

Nice To Haves

One (1) year of previous medical office experience preferred.
Experience with Epic or other electronic medical record systems preferred.
Healthcare, medical office, or therapy clinic experience is a plus.
Ability to work independently while contributing to a collaborative healthcare team.

Responsibilities

Process and maintain patient charts, including gathering information from other facilities and departments as needed.
Answer incoming calls professionally and accurately document and process information received.
Maintain patient records, forms, and documentation in compliance with facility standards.
Assist patients with registration and onboarding processes.
Respond promptly and courteously to patient inquiries, requests, and concerns.
Maintain a clean, organized, and welcoming office environment.
Assist with inventory management of office and therapy supplies.
Perform additional administrative duties as assigned.
Contact patients within two business days of receiving a referral to schedule initial evaluations.
Schedule follow-up appointments based on therapist recommendations and treatment plans.
Follow up on missing referral information to ensure timely patient care.
Verify active insurance coverage and confirm authorization approvals prior to patient visits.
Help patients navigate scheduling and insurance-related questions with professionalism and compassion.