Administrative Assistant

THRIVE BEHAVIORAL HEALTH INC•Warwick, RI

1d•Onsite

About The Position

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community. The Administrative Assistant is responsible for greeting clients and visitors, answering and disseminating switchboard calls, and collecting and recording first party fees. This role also involves verifying and updating client demographic and insurance information, providing backup coverage for the building Administrative Assistant as needed, and tracking identified services and creating spreadsheets as requested. The schedule is Monday-Friday, First Shift, with a starting salary of $20/hr, depending on experience. Thrive encourages applications even if candidates do not meet 100% of the qualifications, as some skills can be taught.

Requirements

Associates Degree or equivalent combination of education and experience from a two-year college or technical school and three years related experience.
Strong working knowledge of Microsoft Word and Excel.
Demonstrated ability to plan, organize, and work with minimal supervision.
Excellent customer service skills a must.
Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Nice To Haves

Excellent Customer Service Skills required.

Responsibilities

Greet clients/visitors appropriately.
Notify staff of client/visitor arrival.
Collect and record first party payments and track and manage client balances.
Verify and update client demographic and insurance information.
Ability to recognize emergency/urgent situations and respond quickly and appropriately by notifying clinical services.
Verify insurance coverage and data enter pay sources utilizing Echo Software.
Data enter and maintain clinical schedule utilizing scheduling Echo Software.
Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
Call and confirm all clinical appointments.
Answer and disseminate all incoming calls.
Assist in special projects as assigned by supervisor.
Review e-mail account daily for new messages.
Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.