Administrative Assistant, Behavioral Health

MONARCH • Rocky Mount, NC

3d • $17

About The Position

The Administrative Assistant provides technical and office support to the Behavioral Health Department, its director, and other staff, while working with the public to ensure responses meet service guidelines. The role maintains organized and current department files; prepares reports, assessments, paperwork, program materials, meeting minutes, staff evaluations, mailings, and correspondence; and ensures records comply with applicable standards, regulations, policies, and procedures. It also involves routine clerical work and front desk and medical records support, including welcoming visitors, appointment check-in and check-out, taking payments, scheduling appointments, pulling charts, filing, and auditing medical records.

The Administrative Assistant communicates professionally with people served, employees, related professionals, visitors, and agency stakeholders, and acts as an informational liaison while referring key issues to appropriate management staff. The position requires maintaining required trainings, knowing emergency procedures and assisting in crisis situations, and following agency policies and procedures. Driving and travel may be required. Other relevant duties may be assigned by the supervisor.

Requirements

• High school diploma.
• Clerical experience is not required.

Responsibilities

• Maintain orderly, current files related to Behavioral Health Services, including committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, and agency directories.
• Complete reports, assessments, and paperwork as required or requested.
• Ensure records meet applicable standards, regulations, policies, and procedures.
• Coordinate preparation and/or typing of program materials, reports, meeting minutes, staff evaluations, mailings, and correspondence.
• Demonstrate knowledge of statutes, regulations, and policies governing areas of responsibility.
• Perform routine clerical duties, including filing, copying, faxing, sorting mail, and posting.
• Assist with front desk and medical records responsibilities, including greeting visitors, checking people in and out for appointments, taking payments, scheduling appointments, pulling charts, filing medical records, and auditing medical records.
• Communicate professionally and courteously by telephone, fax, face-to-face, correspondence, and other communication methods with people served and agency stakeholders.
• Support and serve as an informational liaison to employees, related professionals, visitors, and people served, reporting key issues to appropriate management staff.
• Create files and labels and file requested paperwork in appropriate files as assigned.
• Maintain required and requested trainings.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Know and comply with agency policies and procedures.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Eligible employees may have access to customizable benefits and perks, which may include comprehensive health coverage, retirement plans, and professional development support; specific offerings depend on role, employment type, and location.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED