Administrative Assistant (1 Year Contract) - Full-time - In Office (Kelowna, BC Canada)

SCM Insurance Services•Kelowna, BC

11d•Onsite

About The Position

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. We have an existing opportunity to add an Administrative Assistant to our team! This is a temporary position to cover a maternity leave. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. SCM Insurance Services (SCM), Canada’s largest privately owned provider of insurance services, is a leader in innovation and excellence in risk management services. The company recruits, trains, educates, and supports its personnel with tools and technology to provide high-quality service, emphasizing continuous learning and a commitment to excellence.

Requirements

Grade twelve diploma
Previously demonstrated ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative behaviors and follow-up skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Intermediate experience with Word, and strong Excel skills are required
All other computer applications –must have the aptitude and ability to learn as required
All prospective employees must pass a background check

Nice To Haves

A post-secondary diploma in Office Administration
Previous experience within a dynamic team
Experience in an administrative support environment
Any insurance experience

Responsibilities

Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
Professional telephone manner and excellent communication skills both written and verbal
Ability to problem solve and work well independently and in a team environment
Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Maintaining applicable information and data entry within internal claims management software
Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
Collating reports and statements
Processing client invoicing for claims and prepare files for closure
Administrative support to the branch manager and administrative supervisor as needed
Reception relief answer phones and forward calls in a timely, professional and efficient manner
Other duties as assigned