Administrative Assistant

Concentra Inc•Addison, TX

23h•Onsite

About The Position

The Administrative Assistant will ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) and supporting the company’s mission, vision statements. Provide administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Requirements

High School Diploma or GED equivalent
Customarily has at least three or more years of demonstrated experience as an administrative assistant (preferably in healthcare setting)
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Proficient in PC word processing software such as Word and spreadsheet software such as Excel
Excellent written and oral communication skills
Excellent organization and detail-oriented skills
Ability to coordinate and prioritize multiple tasks in a fast-paced environment
Ability to work under pressure
Excellent telephone etiquette

Nice To Haves

Certified Administrative Professional (CAP) or professional certification in office management or executive assistant training preferred

Responsibilities

Greets visitors, ascertains nature of business, and directs visitors to employer or appropriate person
Monitors current status of department work to resolve issues within scope of authority and/or notify appropriate party for resolution and inform supervisor of operational problems
Anticipates and prepares materials needed by the supervisor for conferences, correspondences, appointments, meetings, and telephone calls
Read publications, regulations, and directives and takes action or refers those that are important to supervisor and staff
Manages a variety of matters involving contact with various departmental staff
Maintains and compiles various department financial, human resource, and statistical reports and logs
Records minutes and notes and commitments made by supervisor or staff during meetings and arranges for implementation or staff follow up
Prepares special or one-time reports, summaries or replies to inquiries, selecting relevant information from a variety of sources
Reads and routes incoming mail
Composes letters and memoranda from verbal direction, dictation, or from knowledge of company policies and procedures using a PC software package
Assists in some administrative details, usually of a confidential nature
Composes, types and disseminates routine correspondence
Files correspondences and other records
Answers telephone and gives information to callers or routes calls to appropriate people and places outgoing calls
Schedules appointments and arranges meetings, conferences and appointments for supervisor
Copies correspondences or other printed matter
Coordinates and facilitates all travel arrangements for management or as requested