Administrative Assistant - Technology Services & Support

Lakeside Youth Service • North Wales, PA

1d • Onsite

About The Position

Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Requirements

• Proven experience (3-5 years) in administrative or secretarial roles
• Excellent organizational and time-management skills
• Strong communication skills, both written and verbal
• Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)
• Ability to handle multiple priorities with attention to detail
• Ability to work independently and collaboratively within a team environment

Nice To Haves

• Basic technical knowledge related to equipment and support processes is a plus

Responsibilities

• Process incoming TSS support requests via phone and case management software
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed
• Coordinate equipment repairs, including processing shipments and arranging deliveries
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
• Maintain equipment and room calendars to ensure smooth operations
• Order supplies as needed to support TSS staff
• Provide administrative support to the supervisor, including scheduling and correspondence
• Offer general support to TSS staff to facilitate daily operations

Benefits

• Company paid health, dental, and vision coverage
• Generous paid time off benefits
• Participation in 403B with company match
• A competitive salary commensurate with experience
• Supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success
• Nationally recognized trauma-informed organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed