Administrative Assistant

Monroe Group LTD • Kansas City, MO

2d • Onsite

About The Position

The Administrative Assistant will perform various duties including managing incoming and outgoing mail, handling phone calls, and providing overall office administrative support. This role serves as a liaison to employees, tenants, and vendors, projecting a positive and professional image. Key responsibilities include filing affordable housing paperwork (Section 8 and LIHTC), coordinating resident programs and activities, and acting as a liaison with community agencies to identify and secure services for residents. The position involves developing a resource directory, sponsoring educational events, implementing health services, and organizing resident involvement in programs. The Administrative Assistant will also assist residents in acquiring and utilizing community services, ensuring they are treated with respect and dignity, and reporting any complaints or allegations of abuse. The role requires managing time independently, working autonomously and as part of a team to help residents age in place successfully, and responding to communications promptly and professionally.

Requirements

• Knowledge of Section 8 affordable housing process / procedures
• Familiar with One-Site rental program
• Must be able to work assigned hours as scheduled
• Must be able to work in a fast paced environment
• Must be able to maintain confidentiality
• Must be able to complete tasks in a timely manner
• Must be able to meet assigned deadlines
• Familiarity with clerical practices, office procedures, and automated equipment
• Ability to satisfactorily complete tasks with minimal supervision
• Must be a self starter and self motivated
• Ability to perform assigned tasks with reasonable speed and accuracy
• Excellent verbal and written communication skills

Responsibilities

• Relaying incoming and interoffice calls
• Handling incoming and outgoing mail
• Performing other duties as assigned including scheduling, list management, and overall office administrative support
• Projecting a positive and professional image as a liaison to employees, tenants and vendors
• Responsible for all office clerical duties including filing, answering phone calls and administration of affordable housing paperwork
• Responsible for accurate filing of Section 8 and LIHTC
• Coordinating programs and activities for residents on a group basis
• Serving as a liaison to community agencies, networking with community service providers, and seeking out new services available to residents
• Identifying low-cost service providers and/or negotiating discounts
• Monitoring the ongoing provision of services from community agencies and keeping documentation with the progress of the individual
• Managing the provision of supportive services where appropriate
• Engaging all residents in the building(s) to identify areas of need and making referrals to community agencies when necessary
• Developing a Resource Directory that includes a listing of state and/or local service providers
• Sponsoring educational events that include subjects relating to health care, agency support, life skills and referral sources
• Implementing on-site or mobile health services and screenings
• Organizing and promoting resident involvement in on and off-site programs
• Assisting the residents in building informal support networks with other residents, family, and friends
• Engaging volunteers within the community and/or property when appropriate based on Policies and Procedures
• Coordinating services for residents on an individual basis
• Providing quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs
• Assisting residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD
• Ensuring all residents are treated with respect and dignity
• Reporting all complaints made by residents and/or families to the appropriate supervisors
• Reporting all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately
• Performing miscellaneous and specially requested tasks
• Adhering to all policies, procedures, terms and conditions
• Building rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully
• Managing time independently, completing required tasks and documentation within identified timeframes
• Working autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place
• Responding to all communications (phone, email, fax, etc.) in a timely and professional manner
• Performing all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees