Administrative Assistant

MISSOURI DEPARTMENT OF CONSERVATION•Jefferson City, MO

1d•Onsite

About The Position

Provide clerical support to an assigned department. This role involves receiving, reviewing, and verifying landowner permit applications and reaffirmations for accuracy, entering data into the system, and scanning supporting documentation. The position also includes preparing reaffirmation mailings, providing customer service by answering calls from landowners, customers, and vendors, and utilizing Microsoft Excel for landowner verification processes. Additionally, the role requires researching and verifying property ownership information, investigating and resolving discrepancies, and maintaining accurate records to ensure compliance with regulations and program requirements. Ancillary duties include backing up other administrative personnel, troubleshooting office machines, and performing other duties as assigned.

Requirements

High school diploma or GED/HiSET required.
At least three (3) years of progressively responsible professional experience.
Ability to use office equipment, such as copier, multi-line phone system, fax machine, scanner, 10 key machine and computer.
Excellent customer service and communication skills.
Time management and organizational skills.
Attention to detail.
Regular attendance is a necessary and essential function.

Responsibilities

Receive, review, and verify landowner permit applications and reaffirmations for accuracy; enter data into the system and scan supporting documentation.
Prepare reaffirmation mailings by collating, folding, and stuffing letters for distribution.
Provide excellent customer service by answering daily calls from landowners, customers, and vendors regarding hunting regulations, permit requirements, and upcoming regulation changes.
Utilize Microsoft Excel spreadsheets to conduct landowner verification processes for new and existing applicants receiving no-cost landowner permits based on qualifying acreage.
Research and verify property ownership information using assessor's office records, online databases, plat books, deeds, and tax receipts.
Investigate and resolve discrepancies related to land ownership, acreage claims, and permit eligibility.
Maintain accurate records and ensure compliance with applicable regulations and program requirements.
Perform additional administrative and operational duties as assigned.
Back-up and/or assist other administrative personnel, when needed.
Troubleshoot office machines.
Other duties, as assigned.