Onsite Administrative Assistant

AAM Brand•Milford, MI

2d•Onsite

About The Position

As part of the on-site management team at Kensington Ridge by Del Webb, a premier active adult community, you will play a key role in creating an outstanding resident experience. You will support the Community Manager, deliver exceptional customer service to homeowners and HOA Board members, and help ensure the community operates smoothly each day. This role involves performing a wide spectrum of administrative duties essential to enforcing community Covenants, Compliance & Regulations (CC&R’s), providing administrative support to the On-site Community Manager and other on-site staff members, and developing working relationships with community board members and homeowners. You will extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents. Additionally, you will provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information. You will also arrange various meetings, assist with community inspections of common areas, work with vendors to provide direction and collect bids, and perform various general accounting duties including A/P, A/R, coding of invoices, and billing. Maintaining accurate and current association records is also a key part of this role.

Requirements

Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a fast-paced, demanding environment.
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
Ability to interact and work positively and effectively with homeowners and staff at all levels.
Advanced communication skills both verbal and written.
Superior customer service skills and phone etiquette.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s).
Provide administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
Develop a working relationship with community board members and homeowners.
Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
Assist with community inspections of common areas according to AAM’s management contract.
Work with vendors to provide direction and collect bids per the manager.
Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
Maintain accurate and current association records.
Perform other duties as directed by management staff.