Administrative Assistant

MMC Group•Atlanta, GA

11h•Onsite

About The Position

We are seeking a detail-oriented and highly organized Administrative Assistant to support workforce program operations and performance verification activities. This role plays a critical part in ensuring accurate documentation, compliance, and successful participant outcome tracking within WIOA and employment services programs. The ideal candidate will have strong administrative skills, excellent communication abilities, and experience handling sensitive information while working in a fast-paced, deadline-driven environment.

Requirements

Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent verbal and written communication skills for working with participants, employers, and training providers
Ability to maintain confidentiality and comply with federal and state program regulations
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Experience working with case management systems
High school diploma or GED required

Nice To Haves

Experience with WorkSource Georgia Portal is preferred
Familiarity with local communities, workforce programs, and available employment resources is strongly preferred
Associate degree or certificate in Business, Human Resources, or a related field preferred
Four years of equivalent work experience in a related field may be considered in place of an associate degree

Responsibilities

Utilize verification sources such as The Work Number, state wage records, employer contacts, training provider records, and participant-provided documentation to confirm program outcomes
Review and verify employment placements, wages, credentials, transcripts, and measurable skill gains (MSG) documentation
Work closely with case managers and follow-up staff to resolve missing documents, discrepancies, and incorrect system entries
Contact training providers to obtain required supporting documentation, including credentials, transcripts, and placement confirmations
Support Follow-Up Specialists by completing secondary verification activities only; no initial follow-up responsibilities
Conduct targeted outreach to participants and employers for employment verification, wage confirmation, and credential validation
Return participant calls and inquiries within 48 hours
Collaborate with Workforce Specialists, Follow-Up Staff, and TCSG Employment Services to gather updates relevant to WIOA performance measures
Make referrals to employment services when additional participant support needs are identified
Assist with administrative duties including shredding, boxing, organizing, and maintaining files