Administrative Assistant - Discovery Dental

dentalcorp•Ajax, ON

2d•CA$19 - CA$23•Onsite

About The Position

At Discovery Dental, we're committed to delivering exceptional patient care in a warm, welcoming, and technology-driven environment. Our team takes pride in creating positive experiences for every patient through compassionate care, modern dentistry, and a personalized approach. With a strong focus on collaboration, growth, and clinical excellence, we strive to make every visit comfortable while helping our patients achieve healthy, confident smiles. This is a full-time replacement position.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner