Administrative Assistant, Endocrinology
About The Position
The Administrative Assistant provides administrative support for the Endocrinology department and interacts extensively with diverse populations, including the public, visitors, patients and families, and providers. The role supports department and medical center operations through customer service, communications, scheduling, records management, and routine clerical work. The position may also support patient-related administrative activities, including updating demographic and insurance information, obtaining specialist referrals, scheduling and coordinating appointments and procedures, preparing patient records, and queuing prescription renewals for licensed practitioners. The role handles confidential information appropriately and communicates with hospital departments and external customers in a calm and supportive manner.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Responsibilities
- Answer and screen telephone calls, take accurate messages or direct calls, greet and direct patients, families, visitors, and staff, and respond to requests with clear and accurate information within the scope of knowledge and authority.
- Type and prepare correspondence and documents; proofread and edit materials; draft routine correspondence; and compile and distribute reports and other information.
- Schedule appointments and meetings, maintain calendars and schedules for assigned staff, and assist with preparations and materials for department conferences, seminars, and programs or events.
- Provide positive and effective customer service in support of department and medical center operations.
- Prepare, route, and track routine administrative forms and documents; obtain required authorizations; monitor delivery to final destinations; and communicate with hospital departments to resolve delays, problems, and errors.
- Perform routine clerical duties, including opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating, and distributing documents.
- Organize and maintain department files, records, and databases, and enter information from source documents into databases or spreadsheets according to established procedures.
- As needed, update patient demographic and insurance information, obtain specialist referrals, schedule patient appointments using scheduling tools and resources, and coordinate ancillary appointments and procedures with hospital staff.
- Obtain patient information and materials from referral sources, prepare patient records for clinical activities, maintain physician patient records, and act as a liaison with other departments and external customers.
- Handle confidential information appropriately and explain policies and procedures when necessary.
- Assist and support licensed practitioners by queuing prescriptions for renewal.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
