Administrative Assistant

Legal Aid of Western Missouri • Kansas City, MO

3d • Onsite

About The Position

Legal Aid of Western Missouri is seeking skilled and adaptable administrative professionals to strengthen its administrative foundation and better serve clients and support staff. This role contributes to a culture of excellence, compassion, and access to justice, with opportunities to work flexibly across units and practice areas. The ideal candidate is detail-oriented, mission-driven, and thrives in a collaborative environment where their work makes a significant difference in people's lives.

Requirements

• Demonstrated experience in clerical and office administration, including strong typing, spelling, grammar, and proofreading skills
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and Teams
• Strong interpersonal and customer service skills with the ability to work collaboratively and professionally with a diverse team
• Ability to prioritize and manage multiple tasks across different teams simultaneously, with a solution-oriented mindset and the ability to adapt under pressure
• High level of discretion, confidentiality, and patience in all client and organizational interactions
• Commitment to Legal Aid's mission of expanding access to justice

Nice To Haves

• Experience in a legal, nonprofit, or social services setting
• Bilingual or multilingual skills, particularly Spanish
• Familiarity with case management systems or legal technology platforms

Responsibilities

• Provide administrative and secretarial support to attorneys, paralegals, and supervisors across assigned units and practice areas.
• Prepare letters and correspondence to clients, ensuring appropriate form, style, punctuation, spelling, and grammar.
• Coordinate distribution of mail, note relevant deadlines and hearing dates, and route time-sensitive materials to appropriate staff.
• Maintain and organize client files and case-related documents in accordance with Legal Aid's records management protocols.
• Perform data entry and maintain accurate records in Legal Aid's case management system, including opening and closing cases as appropriate.
• Communicate with clients in a professional, compassionate, and culturally sensitive manner, recognizing that many clients are experiencing a crisis or complex trauma.
• Provide information, answer questions, and schedule appointments for unit staff as needed.
• Maintain strict confidentiality of client and organizational information at all times.

Benefits

• Medical coverage with PPO or HSA options
• Dental, vision, and life insurance
• Short-term and long-term disability coverage
• Accident and critical illness insurance
• Flexible Spending Accounts for medical and dependent care expenses
• Generous paid time off including vacation, sick, personal, and holidays
• 401(k) with up to 3.5% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed