Administrative Assistant
About The Position
Kootenay Therapy Center, now proudly part of Lifemark Health Group, is a well-established multidisciplinary clinic rooted in the beautiful community of Cranbrook, BC. Serving clients throughout the East Kootenays, our collaborative team of physiotherapists, exercise therapists, and rehabilitation professionals is passionate about helping people recover, feel their best, and live life fully. We believe exceptional client care begins the moment someone connects with our clinic. Our Client Care Coordinators work closely with clinicians to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey. If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive multidisciplinary team that values collaboration, ongoing learning, and the community we serve.
Requirements
- High school diploma or equivalent; post-secondary education is an asset
- Previous administrative or customer service experience
- Strong communication and interpersonal skills
- Excellent organization, accuracy, and attention to detail
- Ability to multitask and thrive in a busy clinic environment
- Proficiency with computers, spreadsheets, and scheduling software
- Experience with insurance billing and claims processing is an asset
- A collaborative, patient-first approach
- Flexibility to support clinic scheduling needs
Responsibilities
- Welcome and assist patients in a friendly and professional manner
- Manage appointment bookings, confirmations, cancellations, and follow-up calls
- Answer phone calls and emails promptly and professionally
- Coordinate with clinicians to support treatment plans and continuity of care
- Guide clients through the clinic and ensure smooth transitions to treatment areas
- Complete patient intake and maintain accurate, confidential records
- Process payments, invoices, and insurance claims
- Provide information about clinic services and follow-up scheduling
- Support daily clinic operations and patient flow
- Maintain an organized, welcoming, and professional reception area
- Build positive relationships with clients, team members, funders, and referral sources
Benefits
- Full-time employment
- Learning and professional development support
- National career opportunities
- Referral bonus program
- Leadership development pathways
- Collaborative multidisciplinary team environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
